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RENTALS
Cancellation Policy. You may cancel your rental order at least fourteen (14) days prior to the ordered delivery date. For the avoidance of doubt, no cancellations are allowed within fifteen (15) days prior to the scheduled arrival date. If the status of your order states “Shipped”, it means that your order is already on its way - no cancellations are allowed at this point.
To Cancel your order, go to My Orders - Borrowing, click on “More Actions” and pick “Cancel Order” in a dropdown menu.
Sizing Returns. Return policy varies depending on a vendor, you can view it on the Product Page of each item. In case such information is missing, please refer to our general Return guidelines: If your Product does not fit you, then you may return the Product to the Lender within 24 hours after the receipt of the Product, if by mail, OR you’ll have to return it the same day if delivered by courier or pick up method. Due to the special nature of our merchandise, we are unable to accommodate refunds but we will be happy to offer an exchange, where available or site credit.
In either case, please personally notify the Lender that the item didn't fit and you'll be sending it back. To do so, go to My Orders - Borrowing, click on “More Actions” and fill in the “Problem with order” from the dropdown menu. Once the item is returned to the Lender, you will be issued a site credit of the Rental Fee (less delivery charges) of the Product, so long as the Product, in our sole discretion, has not been worn.
Note: We do not accept Sizing returns for Shoes, Bags, and Accessories.
PURCHASES
Unfortunately, due to the special nature of our merchandise, we are unable to accommodate refunds but we will be happy to offer an exchange, where available. Before placing your order, please be sure of the style, color, size, and any other specifications. All sales are final and cannot be canceled at the point of purchase. The submission of any order fully acknowledges your agreements to these Terms & Conditions.
If you have any questions about your order, please contact us at care@poshare.com or call 917.864.1227 and we’ll do our best to help you out.Product not as described. We carefully review every claim for misrepresented items, and if your Poshare seller didn’t send the item as described, you get your money back. In case of return due to the Product not being as described, please return the Product to the Lender within 48 hours after the receipt of the Product, if by mail, OR you’ll have to return it the same day if delivered by courier or pick up method. Please notify the Lender and Poshare that the item is not as described and you'll be sending it back. To do so, go to My Orders - Borrowing, click on “More Actions” and fill in the “Problem with order” from the dropdown menu. Once the item is returned to the Lender, you will be issued a full refund, so long as the Product, in our sole discretion, has not been worn. All tags must be attached and in place. You will be required to present photographic evidence. Please note that it's impossible to guarantee that the color that you see on the screen is an exact match to the color that you receive.
Refund will be issued within 5-7 business days of the Owner’s confirmation of receipt of the item back, but not later than 14 days. Poshare will not be responsible or obligated for issuing any refunds outside of this policy. If you have any questions about your order, please contact us at care@poshare.com or call 917.864.1227 and we’ll do our best to help you out.
